You must have a Yoto account to join My Yoto Tokens programme. If you have made a purchase recently, create a Yoto account using the same email address to get tokens from your first order.

Piece of cake! You can collect tokens by referring friends, making purchases from our website, following us on social media and more. Tokens will automatically show up in your account. Click here to see all the ways you can earn tokens! Please note, you cannot earn Tokens on purchases of Yoto Club subscriptions. 

Log in to your account and click on My Yoto Tokens to check your balance.

There is currently no limit to the number of tokens you can earn, so go wild before we change our minds! Just remember that your tokens expire 1 year after your most recent order.

Tokens cannot be transferred; please ensure you use your Yoto account email at checkout.

No, you can only earn Yoto tokens for orders made on uk.yotoplay.com, ca.yotoplay.com, eu.yotoplay.com, au.yotoplay.com and us.yotoplay.com

Yes! After your first purchase, you’ll have one month to create a Yoto account and claim the tokens for that purchase. You’ll miss out on those tokens if you don’t create your account within one month. Please ensure you create a Yoto Account with the email address you used at checkout.

Approved: You earned these tokens which can be redeemed immediately. 

Pending: No biggie, these tokens just need to be verified before you can redeem them. This applies to purchases and referrals. For purchases, tokens will be approved 30 days after your purchase. For referrals, they will be approved within 30 days from your friend’s purchase. We cannot speed up this process, so thanks in advance for your patience while your tokens are pending.

Cancelled: These tokens will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled) or if a friend you referred has cancelled their order.

It can sometimes take a few minutes for us to process your activity and provide tokens. When referring friends, it may take up to 30 days for your tokens to become available. It takes 30 days for purchases. If it’s been longer than that, then please get in touch at hello@yotoplay.com

No, this is not permitted by the My Yoto Token Terms and Conditions. You can only use one email address per user to earn tokens. Where additional email addresses are used to collect tokens for the same user, Yoto reserves the right to cancel those accounts and remove any associated tokens.

Log in to your account, click on My Yoto Tokens then Spend tokens to see how many tokens you have and your options for redeeming them. If you have enough tokens, you can redeem them directly at checkout or get a free shipping voucher.

Simply click on Show order summary at the top of the checkout page to see the token dropdown. From there you can redeem the tokens you have available. Don't forget to login before you checkout to see that option!

It happens! It might be because you (or someone you referred) cancelled or returned a purchase. Your tokens may have expired if it’s been a year since your last purchase.

Once your tokens have been used, they will not be re-issued. We cannot refund any Yoto tokens once used, even if the items you purchased with them are returned. 

There is currently a limit of 10,000 tokens (£100) that you can redeem at once at checkout. The minimum tokens spend is 400 tokens (£4).

Yes, you can convert tokens for a free shipping voucher on UK orders.
When spending points you can either opt to use the free shipping voucher or redeem points at checkout.

Unfortunately you cannot redeem your tokens or refer a friend when a promotion is live on our websites as only one discount can be applied at a time. You will still earn tokens during those times.

We are investigating ways to make this feasible, in the meantime, please use a different payment provider

That's a bummer! If you no longer wish to collect tokens, please contact us at hello@yotoplay.com and ask to be removed from the programme. In doing so, you will lose any tokens you have earned, and you will not be able to rejoin the programme.

Our token-based referral program is no longer available. We've launched a new Refer a Friend program with better rewards.
To refer friends now: Log into your account and go to the Refer a Friend section to get your unique referral link.
Your existing Yoto Tokens: Any tokens you've already earned remain valid and can be used until August 2026.

To refer a friend, simply share your referral link with them via email, text, carrier pigeon, direct messaging– or almost any other way you wish. While we encourage you to spread the word among your network, there are rules to follow regarding where referral links can be shared.

Please note that you can only refer friends who shop on the UK store (uk.yotoplay.com). UK referral links won’t work on our other regional sites. 

*Referrals  should be personal and shared only with people you genuinely know in real life - such as friends and family. They are not intended for any online communities or someone you do not know personally.

We do not allow the sharing of referral links or codes in the following places: 

- Coupon, deals or discount sites

- Public or non-personal social media posts, communities, pages or advertisements

- Third party platforms, forums and marketplaces (including but not limited to Reddit, eBay or similar websites)Any suspected misuse of referral links, including unauthorised methods of distribution, may result in forfeiture of referral benefits and disqualification from Yoto’s loyalty programme.